Logistics
Agents that follow deliveries, notify the customer, and write the report.
Status, without making the call.
Between a truck leaving and someone confirming the delivery there is a gap filled with phone calls. What happened did get recorded, just across three systems that do not talk and in the head of whoever answered the phone. An agent reads them together, assembles the status of every open route, and drafts the customer notice waiting for your sign-off.
The week, measured.
Week 32 · Routes and customers
The customer, told first.
11:30 AMRoute 7 will not make its 1:00 PM delivery. The customer does not know yet.
Customer notice drafted, waiting for your sign-off
- 10:50 AM
Route 7 stops and loses its window
- 11:30 AM
The customer notice is drafted, with cause and new time
- 1:00 PM
Without it, the customer finds out when nothing arrives
Nobody writes without sign-off.
- 01
Detected
Route 7 falls outside its delivery window
- 02
Drafted
The customer notice, with cause and new time
- 03
Signed
It goes out when a person approves it, not before
The same day, told twice
An incident gets solved by phone and lands nowhere.
It is logged, with cause and who resolved it.
The customer calls to ask about their delivery.
The customer already got the notice, with cause and new time.
Dispatch calls three drivers to find out where they are.
The status of every open route is already there, no calls.
The meeting argues about where the week jammed.
The report arrives with the most expensive point already marked.
How the agent works
Tell me which of today's deliveries are running late and why, and draft the notice for the ones that will not make it.
Of 14 open routes, two will not make their window. Route 7 was stuck 40 minutes in the yard and route 12 left late from loading. I drafted the notice to both customers with the cause and the new time.
None went out: the agent does not write to a customer without someone approving what it will say.
- Today's routes
- Delivery confirmations
- Yard times
- Incidents
- Committed windows
- Customer contacts
The data already exists. What is missing is someone chasing it.
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