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Operating agents

Not a chat bolted onto your company. The process itself, running.

An operating agent takes a process that costs someone hours every week and runs it end to end, inside the systems you already use.

How an agent works, end to end

  1. A message: WhatsApp, the one your team already uses
  2. An email: The usual inbox, nothing new to check
  3. A schedule: Nobody asks: its time comes and it runs
  4. RAG: Fetches the piece, not the archive
  5. Vectors: Indexed by meaning
  6. Semantic search: Finds it without the exact word
  7. Queries: Straight to your tables
  8. Context cache: What does not change is not repaid
  9. Understands and plans: Who is asking, what they may ask, and in what steps it resolves.
  10. Looks it up: Fetches what its plan asked for. If it falls short, it plans again.
  11. Executes: Calculates, drafts, and writes into the systems you gave it.
  12. WhatsApp: Asks and receives
  13. Email: Reads and drafts
  14. Calendar: Schedules and confirms
  15. Spreadsheets: Reads and updates
  16. Your ERP or CRM: Queries and writes
  17. Plans again if something is missing
  18. The boundary: Does it change anything outside?
  19. A person signs off: Sees what is about to go out and approves, or fixes it first.
  20. The notice: To whoever needs to know, where they read it.
  21. The system, updated: The figure is written where it lives.
  22. The deliverable: The report, the quote, already done.
  23. The log: Every step with its time, reason, and source.

One process. Measured before, measured after.

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