The point of contact between the system and its users: you review logs, handle incidents, prioritize with judgment and, when needed, step into the code. It is a broad entry point to grow inside the technical team.
The role
- Triage incoming tickets: classify, respond, escalate
- Support users in critical moments with a professional and empathetic tone
- Read alerts, logs and deployment events to understand where an incident comes from
- Fix simple bugs directly in the code, with the technical team alongside you
Stack and tools
SentrySupabaseLinear / JiraSlackNotion
What we look for
Must have
- Clear written communication, even under high pressure
- Judgment to prioritize incidents by their real impact
- Technical curiosity about how systems work inside
- Willingness to admit what you don't know and follow up
What you don't need
- An advanced technical background
- Previous support experience
- Coding from day one
What working here is like
What you build goes into products that operate real organizations. You work directly with the founders, with no layers between your code and production, under the same rule we give the intelligence: a person signs what is critical.