You go and see how the client's people work: the shift lead, the claims desk, route dispatch. What you observe decides what an agent automates and what should stay with a person.
The role
- Observe and interview users at their workplace.
- Test platform flows with real users.
- Analyze platform usage with data.
- Turn findings into product decisions.
Your first 90 days
- Day 30
You learn the platform and join client visits.
- Day 60
You run a complete study with a client.
- Day 90
A product change comes out of your research.
Stack and tools
Interviews and observationFigmaBasic SQL
What we look for
Must have
- Experience doing research with people.
- You listen without steering the answer.
- You synthesize into a few useful ideas.
- You move comfortably around industrial sites.
Nice to have
- Psychology, anthropology or design.
- Data analysis.
- Enterprise software.
What working here is like
What you build goes into products that operate real organizations. You work directly with the founders, with no layers between your code and production, under the same rule we give the intelligence: a person signs what is critical.